Privacy Policy

Last Updated: January 15, 2025

1. Introduction

Simple Close Homes ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a property inquiry, or communicate with us via SMS text messaging or other channels.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you interact with us, including:

Contact Information: Name, phone number, email address
Property Information: Property address, property type, property condition, selling timeline
Communication Content: Messages, notes, and other information you provide through our forms, SMS messages, phone calls, or emails
Consent Records: Records of your opt-in consent for SMS messaging and other communications

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address and general location information
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website or source

2.3 SMS and Mobile Information

When you opt in to receive SMS messages from us, we collect:

Your mobile phone number
Date and time of your opt-in consent
Method of opt-in (web form, verbal consent, etc.)
Content of SMS messages sent and received
Opt-out requests and date of opt-out

3. How We Use Your Information

We use the information we collect to:

Respond to your property inquiries and cash offer requests
Communicate with you about properties, offers, and appointments
Send SMS messages related to your property inquiry (if you have opted in)
Process and complete real estate transactions
Improve our website and services
Comply with legal obligations and enforce our terms
Protect against fraudulent or unauthorized activity

4. SMS Data and Mobile Information

Your mobile information is protected. We are committed to safeguarding the privacy of your phone number and SMS data. The following practices apply specifically to information collected through our SMS messaging service:

4.1 Use of SMS Data

We use your phone number and SMS data solely for the following purposes:

Sending and receiving SMS messages related to your property inquiry
Responding to your questions and requests via text message
Providing updates on the status of your property inquiry or offer
Honoring your opt-out requests
Complying with legal requirements

4.2 No Sale or Sharing for Marketing

We do not sell, rent, lease, or share your phone number or SMS opt-in data with third parties for their marketing or promotional purposes.

Your phone number and SMS consent information will not be shared with any third party for purposes unrelated to providing the services you have requested.

4.3 Limited Sharing of SMS Data

We may share your phone number and SMS data only in the following limited circumstances:

Service Providers: We may share information with third-party service providers who assist us in delivering SMS messages (such as SMS platform providers). These providers are contractually obligated to use your information only for the purpose of providing services to us and to maintain the confidentiality of your information.
Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure transmission of data using encryption (HTTPS/TLS)
Access controls limiting who can view personal information
Regular review of data collection and storage practices
Training for personnel who handle personal information

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

For the duration of any ongoing property inquiry or transaction
For a reasonable period after the conclusion of any transaction
As required to comply with legal obligations, resolve disputes, and enforce agreements

SMS consent records and opt-out requests are retained to ensure compliance with your communication preferences and applicable regulations.

7. Your Rights and Choices

7.1 SMS Communications

You have the right to opt out of SMS communications at any time:

To opt out: Reply STOP to any SMS message from us
To get help: Reply HELP to any SMS message from us
To contact us: Email support@simpleclosehomes.com or call 1-866-525-6733

7.2 Access and Correction

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information, subject to certain exceptions

To exercise these rights, please contact us using the information provided in Section 11.

7.3 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and collect information about how you use our site. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Contact Information

Simple Close Homes

Email: support@simpleclosehomes.com

Phone: 1-866-525-6733 (1-866-5CLOSED)

For SMS-related inquiries: Reply HELP to any message or contact us using the information above.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

13. Governing Law

This Privacy Policy is governed by the laws of the United States and the state in which Simple Close Homes operates, without regard to conflict of law principles.